We take great satisfaction in making our customers happy, and we promise to do our utmost to ensure you are thrilled with both your purchase and your customer experience. In order to do that, we are here to make right any errors that may come about along the way.
Although damages in transit are rare, we understand that they can happen, especially since we ship such high volumes of delicate items. Please contact us within 7 days of delivery if you have received an item that is damaged, has spilled or leaked. We will make prompt arrangements for a replacement product to be sent to you.
Every effort is made to ensure the swift and secure delivery of your ordered items, however mistakes can happen. If your order is missing any items at the time of delivery, or an item is incorrectly supplied, please inform us within 7 days so that we can offer swift support in resolving the issue. We will make immediate arrangement for the collection of any incorrectly supplied items and the correct delivery of items as per your order.
Change of Heart
In the unfortunate event that unforeseen circumstances such as bad weather, load shedding, hijacking, strikes, pandemics or unexpected product shortages delay the delivery time, your order will still arrive as soon as possible. While delivery delays are not grounds for cancellation or return, we will keep you constantly updated and do everything in our power to get your order to you as soon as possible.